REFUNDS AND CANCELLATIONS POLICY 

Business Name: Samsons-forge 
Website: www.samsons-forge.com 
Effective Date: 5th December 2025 

1. Purpose and Scope 

This Refunds and Cancellations Policy (the “Policy”) sets out how Samsons-forge (“Samsons-forge”, “we”, “us”, “our”) handles refunds, cancellations and changes in relation to: 

  • our online coaching, fitness programs, personal plans and any other services or digital products (the “Services”). 

This Policy forms part of, and should be read together with, our Terms and Conditions. If there is any inconsistency between this Policy and the Terms and Conditions, the Terms and Conditions will prevail to the extent of the inconsistency, except where applicable law requires otherwise. 

 

2. Definitions 

Unless defined differently in this Policy, terms have the same meaning as in our Terms and Conditions. 

In addition: 

  • “Commencement” means the point at which we begin providing the Service, which may include granting access to digital content or starting work on a personalised plan. 

  • “Digital Product” means any non-tangible program, plan, template, workout, resource or other digital material delivered online. 

  • “Subscription” means any recurring or membership-based Service that renews automatically until cancelled in accordance with this Policy and our Terms and Conditions. 

 

3. General Refund Principles 

Because our Services consist largely of digital products, personalised plans and time-based coaching, our refund rules are necessarily strict. Once access has been granted or work has started, the value of the Service has been delivered or substantially committed. 

Subject to any mandatory consumer rights that apply in your jurisdiction (see Section 15), refunds are only available in limited circumstances as set out in this Policy. 

We encourage you to read all product descriptions carefully and to contact us with any questions before purchasing. 

 

4. No Refunds After Access or Commencement 

Subject to Sections 6, 7 and 15 of this Policy, no refunds will be provided in any of the following situations: 

  • once you have been granted access to a Digital Product, online program, member area or other digital content; 

  • once we have started work on your personalised plan or coaching (for example, after reviewing your questionnaire or information and beginning to design your plan); 

  • once a coaching period has begun or a coaching session has been delivered, even if you do not attend or fully participate. 

For the avoidance of doubt, you are not entitled to a refund because of: 

  • change of mind; 

  • change in personal circumstances (including lack of time, competing priorities, or financial reasons); 

  • lack of motivation or failure to complete the program; 

  • dissatisfaction with results, where we have provided the Service with reasonable care and skill in accordance with the agreed scope. 

 

5. Cancellations Before Commencement 

If you wish to cancel a purchase before: 

  • we grant access to any Digital Product or content; and 

  • we start work on any personalised plan; and 

  • the relevant coaching period has begun, 

you may request a cancellation by contacting us using the details in Section 16 below. 

We are not obliged to accept such cancellation requests, but where we do agree to cancel, we may: 

  • provide a refund, which may be subject to a reasonable administrative fee to cover payment processing and administration; or 

  • offer to apply the amount paid as a credit towards a different Service, at our discretion. 

We will confirm the outcome of your request in writing (for example, by email). 

 

6. Technical Issues and Access Problems 

We aim to provide access to Digital Products and online content in a reliable manner. If you experience a technical issue that prevents you from accessing a purchased Service, you must: 

  • notify us promptly; and 

  • provide reasonable information and cooperation so we can investigate and attempt to resolve the issue. 

If the issue is caused by factors outside our control (for example, your device, internet connection, browser configuration or third-party software), we are not obliged to provide a refund. 

If the issue is caused by a problem on our side or on the side of our service providers and cannot be resolved within a reasonable period, we may, at our discretion: 

  • provide alternative access; or 

  • provide a partial or full refund of the amount paid for the affected Service. 

 

7. Duplicate Payments and Overcharges 

If you believe you have been charged more than once for the same Service or otherwise overcharged due to a technical or payment processing error, you must contact us as soon as reasonably possible and provide: 

  • proof of payment (such as receipts or transaction IDs); and 

  • details of the relevant dates and amounts. 

Once we verify that an error has occurred, we will: 

  • refund the duplicate or excess amount paid; or 

  • apply the overpaid amount as a credit towards future Services, if you request this and we agree. 

 

8. Subscriptions and Recurring Billing 

If we offer Subscriptions (for example, ongoing coaching, membership or recurring access), the following applies in addition to our Terms and Conditions: 

  • By subscribing, you authorise us (and our payment processors) to automatically charge the applicable subscription fee to your chosen payment method at each billing period until you cancel. 

  • You may cancel a Subscription at any time by following the cancellation instructions on the Website or contacting us using the details in Section 16. 

8.1 Cancellation of Subscriptions 

If you cancel a Subscription: 

  • your cancellation will take effect at the end of the current billing period; and 

  • you will generally continue to have access to the Subscription until the end of that period. 

Except where required by law (see Section 15), we do not provide refunds for: 

  • unused portions of a billing period; or 

  • periods in which you did not access or use the Subscription. 

8.2 Termination by Us 

We may terminate or suspend a Subscription or other Service in accordance with our Terms and Conditions, for example if: 

  • you fail to pay any amount due; 

  • we reasonably suspect misuse, fraud or breach of our Terms; or 

  • we reasonably consider that continuing the Service is not appropriate (for example, due to significant health concerns disclosed by you). 

If we terminate a Subscription without fault on your part, we will provide a pro-rata refund for any unused period already paid for, unless we offer and you accept an appropriate alternative. 

 

9. Rescheduling and Missed Coaching Sessions 

Where your Service includes scheduled coaching sessions (one-to-one or group), the following applies unless we specify otherwise: 

  • If you need to reschedule, you must give at least [insert minimum notice period, e.g. 24 or 48 hours] notice. 

  • If you do not provide sufficient notice, arrive late, or fail to attend the session, we may treat the session as taken and no replacement or refund will be provided. 

If we need to reschedule a session, we will provide as much notice as reasonably possible and arrange a suitable alternative time. Rescheduling by us does not in itself entitle you to a refund, but if we are unable to provide a suitable alternative, we may discuss a partial refund or credit in good faith. 

 

10. Promotional Offers, Discounts and Free Trials 

Any refunds in connection with discounted Services, promotional offers or free trials will be calculated based on the amount actually paid by you, not the full price of the Service. 

Where a Service is provided free of charge (for example, a free resource or trial), no refunds apply. 

Specific promotional terms (for example, “no refunds” offers or special conditions) may apply and will be communicated at the time of the offer. Those specific terms will prevail over this Policy to the extent they conflict. 

 

11. Chargebacks and Payment Disputes 

If you initiate a chargeback or payment dispute with your bank or payment provider without first making a reasonable attempt to contact us and resolve the issue: 

  • we reserve the right to suspend or terminate your access to any or all Services; and 

  • we may treat such action as a breach of this Policy and our Terms and Conditions. 

We will respond to chargebacks with all necessary documentation to demonstrate the validity of the transaction. Where a refund is appropriate, we prefer to handle it directly in accordance with this Policy rather than through a chargeback process. 

 

12. How to Request a Refund or Cancellation 

To request a refund or cancellation (where permitted by this Policy), you should contact us by email using the details in Section 16 and include: 

  • your full name; 

  • the email address used for the purchase; 

  • details of the Service purchased (and date of purchase); 

  • your reasons for requesting the refund or cancellation; 

  • any relevant supporting information (for example, proof of technical issues or duplicate payments). 

We may ask for additional information if needed to assess your request. 

 

13. Assessment of Requests 

All refund and cancellation requests are reviewed case-by-case in line with this Policy and applicable law. In assessing a request, we may consider factors such as: 

  • whether the Service has already been accessed, downloaded or commenced; 

  • whether personalised work has already been carried out; 

  • the amount of time elapsed since the purchase; 

  • whether the issue appears within your control or ours; 

  • any past usage or refund history. 

Approval of a refund in one case does not oblige us to approve refunds in similar or future cases, except where required by law. 

 

14. Processing of Approved Refunds 

If we approve a refund: 

  • refunds will be made using the same payment method used for the original transaction, where reasonably possible; 

  • we aim to process approved refunds within a reasonable time after agreement; 

  • the time it takes for the funds to reach you will depend on your bank, card issuer or payment provider, and is outside our control. 

Any fees retained by payment processors or banks in relation to the original transaction or refund (for example, non-refundable processing fees or foreign exchange charges) may be deducted from the refund where permitted by law. 

 

15. Mandatory Consumer Rights and Cooling-Off Periods 

Nothing in this Policy is intended to exclude or limit any mandatory consumer rights you may have under the laws of your country of residence, such as: 

  • statutory cooling-off or cancellation periods for distance contracts; 

  • rights to refunds where services are not provided with reasonable care and skill, or are misdescribed; 

  • specific rights under laws such as EU/UK consumer law or U.S. state consumer laws. 

Where such rights apply and give you a right to cancel or receive a refund beyond what is set out in this Policy, we will honour those rights in accordance with applicable law. 

However, please note that in many jurisdictions: 

  • the right to cancel a digital content contract may be lost once the digital content has been delivered or downloaded with your prior consent; and 

  • the right to cancel services may be restricted once the service has been fully performed, or where you requested that performance begin during the cooling-off period and acknowledged that you may lose your cancellation right. 

We will explain, where required, how any applicable cooling-off periods interact with immediate access to digital content or commencement of personalised services. 

 

16. Contact Details 

If you have any questions about this Policy, or if you wish to request a refund or cancellation in accordance with its terms, you can contact us at: 

Email: __________________________ 
Website: www.samsons-forge.com 

Please include “Refund / Cancellation Request” in the subject line so we can identify and respond to your enquiry more efficiently. 

We may update or amend this Policy from time to time, for example to: 

  • reflect changes in our Services or pricing; 

  • comply with changes in applicable law; or 

  • clarify our practices. 

When we make material changes, we will: 

  • update the “Effective date” at the top of this Policy; and 

  • where appropriate, notify you via the Website or by other reasonable means. 

Your continued use of the Website or Services after an updated Policy takes effect will constitute your acceptance of the changes, to the extent permitted by law.